Application Maintenance Policy

Our Maintenance Policy

At Protea Tech, we understand that software development doesn't end at launch. Our maintenance policy is designed to provide clarity on how we support your application after it goes live.

What's Covered Under Warranty

We stand behind our work. Any bugs that prevent the software from functioning as originally specified will be fixed at no additional cost during the warranty period (typically 30 days after project completion).

This includes critical errors, security vulnerabilities, and issues that prevent core functionality from working as intended.

Additional Work

We charge $200 per hour for work that extends beyond the original project scope or warranty coverage. This includes:

• New feature development
• UI/UX improvements
• Performance optimizations
• Integration with new third-party services
• Changes to existing functionality that worked as originally specified
• Training and documentation beyond what was initially agreed upon

Maintenance Packages

For clients seeking ongoing support, we offer maintenance packages that include regular updates, monitoring, and priority response times. These packages can be customized based on your specific needs and budget.

How to Request Maintenance

To request maintenance or report an issue, please contact our support team through your dedicated project manager or our support portal. We'll assess the request and provide an estimate for any work that falls outside of warranty coverage.